frequently asked plumbing questions

Frequently Asked Questions

Plumbing question?

Tunnel Vision Perth have compiled answers to our most frequently asked plumbing questions below. If you can’t find an answer to your question, contact us today on 1800 631 799.

Frequently Asked Plumbing Questions

Does Tunnel Vision service all Perth suburbs?

Tunnel Vision have an emergency service team available from Two Rocks down to Mandurah and out East to the hills. Experienced teams are also available to services all of Western Australia. Contact Tunnel Vision directly on 1800 631 799 to discuss your needs and arrange timely travel.

Does Tunnel Vision charge a call out fee?

Tunnel Vision have a flat rate for the first hour which incorporates our travel to site and use of specialised CCTV push cameras and high-pressure utility drain cleaning jets. If our experienced team need more than an hour on site, we drop down to a per 15 min rate, so you always know what your costs are with no hidden charges for additional equipment. If we require the purchase of any materials or the scenario on-site changes, we will discuss any and all changes to the charges prior to proceeding.

Does the CCTV drain inspection include a copy of the video footage?

Tunnel Vision provides the CCTV camera footage to clients on request. Speak to one of our friendly staff and let them know you would like a copy and we’ll email the video via a dropbox link. Or if you require a copy straight away, we can record the video to a separate USB for a nominal charge. For an example of how this footage will appear, view our Commonwealth Bank of Australia Building case study.

Does the CCTV drain inspection also include a written report?

Yes. When using the large specialist iBak crawler camera, we provide an in-depth Wincan V8 Drainage Software report and DVD recording of the internal condition of the drain. This reporting software is approved and used by many councils, water authorities and civil contractors on practical completion of any new drainage jobs.

Is the cause of a drain blockage reported on?

We will always endeavour to find the cause, whether it be root ingress, grease blockage or just an obstruction of some sort and send you the footage, take photos and give you a brief description of the issue on your invoice copy that we email through.

Are Tunnel Vision Licensed Plumbers?

Yes, we are. Plumbing License Number PL: 6905/8764.

How far can CCTV drainage cameras go?

Tunnel Vision have many different drainage cameras that allow us to inspect pipes of all sizes. We can use our push cameras to inspect up to 80-100m from an access point and then we have a crawler camera that can inspect up to 150m in one go.

What size drains can Tunnel Vision inspect?

Tunnel Vision can inspect drains varying in size; from 40mm up to 1500mm.

What occurs if the plumber can’t clear the blockage?

Tunnel Vision’s plumbers have not come across a drain they can’t unblock. Our plumbers will always provide you with a solution, even if the equipment cannot clear the blockage on the first attendance we will work out a way to access your drains and get you moving again. It all depends on access and of course, budget.

What payment options does Tunnel Vision have available?

We can take payment via credit card, cash or cheque. Tunnel Vision usually asks for a deposit following making a quote, and you make the final payment on completion of the works. Bookings can be made easily online using our online booking form.

Do I have to be home when you attend to my property?

While we always like for you to be there, if we have access to the drains from outside we can usually clear the blockage without you being home. The only thing we can’t do without you there is run your plumbing fixtures from inside the house and you may be left with some debris in the drains internally from when the drains backed up.

You can solve this by running your taps and fixtures to flush through any loose build up that may be sitting in the line after your blockage has been cleared. If you are home, we will do this for you.

How do you clear a blocked drain?

At Tunnel Vision we use high-pressure drain cleaners to clean the drain, this allows us to utilise the high-pressure water to clear the blockage. Our plumbers then use CCTV drain cameras to inspect the drain and provide you with a solution or resolution to stop the blockage recurring again.

What causes a blocked drain?

Many things can cause a blocked drain, for example, tree roots, sand, building rubble, fat, grease build up, even items such as kids toys and play equipment have been found in the drain to be causing a blockage. View the top 9 reasons why your drains are blocked.

Do you offer a warranty after clearing a blocked drain?

The simple answer is no. After clearing your blocked drain and inspecting it with our CCTV drain camera, we will show you what the cause of the blockage was. It is then hard to warrant that the drain will ever block again due to the many reasons why a drain could be blocked, including that tree roots will grow back if the drain is not repaired and a grease build will also reoccur if foods and scraps are put down the kitchen sink.

Tunnel Vision will, however, explain to you the best cause of action to reduce the chances of your drains blocking again in the future.

We do offer a Root X solution that we can flush through your drains after clearing them. This includes a 12-month warranty that this section of drain treated will be free from root ingress. Please note that this process is a temporary fix and needs to be applied on a yearly basis to keep up the warranty.

What is pipe relining?

Pipe relining is when Tunnel Vision inserts a sleeve into the ground to seal/repair the broken drain without the need to dig up and replace the drain. Our Nuflow trenchless pipe repair technology allows us to repair the drain with minimal impact on the surrounding area. This can save you considerable time and costs involved with reinstating the area affecting by excavation. This solution is also very handy when the issue is located under a concrete slab of your home and is not able to be dug up.

Do you offer a warranty on Pipe Relining?

Yes! Our pipe relining comes with a 50yr product warranty and a 10yr workmanship warranty, giving you peace of mind that the drain will not cause you any further issues.

Contact Tunnel Vision Today!

Call us on 1800 631 799 or book online